Frequently Asked Questions
Everything you need to know about your FREECITYsupershop experience.
How should I care for my hand-screened garments?
To preserve the unique graphics and texture, we recommend washing your items in cold water on a gentle cycle and tumble drying on low heat or hanging to dry.
When will my order ship?
Standard orders are typically processed within 2-4 business days. You will receive a confirmation email with tracking information as soon as your package leaves our warehouse.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that certain limited-edition releases may be final sale.
Do you offer international shipping?
Yes, FREECITYsupershop ships worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
Are the colors exactly as they appear on screen?
Due to our custom dye processes and artisanal screen-printing techniques, slight variations in color and finish are a signature characteristic of our products, making each piece unique.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Shop Pay for a secure and seamless checkout experience.